Returns and Refunds
Our satisfaction guarantee* is active for 30 days** post delivery. If more than 30 days have passed since the delivery date, we can’t offer you a refund***.
For returns, please send an email firstname.lastname@example.org with the subject 'Returns' and include your order number, name, address, and the reason for the return.
*Disclaimer: This does not include art pieces that are generated by you, this only counts for art pieces from our gallery.
**Disclaimer: The 30 days return time doesn't count for damaged products. Damaged products should be addressed within 48 hours of delivery of the package.
***Disclaimer: Returns and refunds are not applicable for orders for which the VAT/DUTY charges are not paid.
Returning is free with Inlovewithit
Inlovewithit will provide the customer with a return slip with instructions on where to send returned goods. Make sure to package the painting in the original packaging or one that's equally protective.
Our customers return for free. Inlovewithit pays return costs; VAT/Duties are not included.
The customer gets a confirmation email about the refund status when the returned item is received and inspected. If the refund is approved, it will be processed, and a credit will automatically be applied to the customer's credit card or original payment method shortly after.
Custom orders are not eligible for returns or refunds.
We accept cancellations only within 48 hours after the order has been placed.
Orders without a response to the approval request within 72 hours are not eligible for a refund or cancellation of the order.
Use of our gift cards can be redeemed only at inlovewithit. This card cannot be exchanged for cash, check, or credit. Please treat this card like cash; if it is lost or stolen, it will not be replaced.